Return Policy

If unsatisfied with a product purchased from Viking Medical, LLC you may return the item for credit or replacement. You must contact us within thirty days of receipt of your shipment to obtain a Return Authorization Number and instructions to facilitate the return process. All returned products are subject to inspection and approval by Viking Medical, LLC prior to issuing credit or replacement. Products must be in original manufacturer’s packaging and include all instructions, manuals, and inserts. Products returned in new condition will be charged a 25% restocking fee or a minimum of $30.00 plus freight charges. Products not in saleable condition will be returned to the customer or assessed a refurbishment fee. There are NO RETURNS OR CANCELLATIONS ON CUSTOM ORDERS.

Product Returns

Viking Medical, LLC will provide full credit for the following:

  1. Items not supplied in accordance with your order
  2. Items that are defective at the time of receipt

Returns not acceptable for credit include:

  1. Items that have been customized
  2. Items that are outdated, shelf-worn, damaged, or used and therefore unsuitable for return to stock for resale
  3. Chemicals or sterile items that have been opened
  4. Product(s) that have been exposed to harmful, toxic or hazardous substances

Product Repairs

If your product is out of warranty but requires repair, you must contact Viking Medical, LLC and obtain a Return Authorization Number and instructions to facilitate the return process. All repairs are subject to the following:

  1. Repair orders charged on a time and materials basis
  2. $150 per hour for labor with a $150 minimum labor charge
  3. All repairs are performed on a first in/first out basis, only after receipt of a valid purchase order
  4. Estimates available upon request
  5. Some older products may not be repairable due to component obsolescence